Privacy & Email Policy

Information you choose to provide

We may collect your name, email address, pet's name, product interests, destination, story, uploaded pet photos, chat messages, and other details included in an inquiry or private website conversation. Written inquiries and selected photos are saved directly with a reference number and service status so they are not lost if an email window does not open. A wheel spin stores the result type, reward code, amount, sequence number, claim time, expiry time, and whether it was used for an inquiry. No email address is collected at the spin itself; the reward is linked to the email used later in a quote request.

How we use information

We use the information to operate the private website chat, view reference photos, prepare quotes, answer questions, create and deliver custom products, administer discounts, prevent duplicate daily spins, provide customer support, and maintain order records.

Email and service messages

Your email is requested when you ask for a personal quote or start a private website conversation, not before a wheel spin. We use it to identify your request, bind an eligible reward, and send necessary quote or order communication. We do not add wheel participants to a marketing list at the spin stage.

Basic website measurement and device storage

To understand which pages and products are useful, the website records limited first-party activity such as a page viewed, an inquiry form started, a product detail opened, a wheel opened or completed, a photo upload started, approximate active time, the page path, referral or campaign label, general country code, language, and broad device category. Random anonymous visitor and session identifiers help distinguish repeat page loads from approximate unique visits. We do not intentionally store a readable IP address in this analytics table or use this measurement to follow you across unrelated websites.

To enforce one wheel spin per internet connection per UTC day, the server briefly reads the connection address and stores only a one-way daily hash together with the claim date. This hash is not used for advertising or cross-site tracking. The website also uses device-local browser storage to remember anonymous measurement identifiers, whether the wheel was dismissed, the reward claimed on that device, the remaining 24-hour period, and the private conversation access token for that browser. This token lets the same device reopen its website chat; clearing browser storage may remove that local access. Do not share a conversation access token or use a public device for sensitive messages.

Meta advertising measurement

We use the Meta Pixel to understand whether an advertisement led to a website visit, product view, product customization choice, submitted inquiry, or request to contact the studio. Meta may receive event information together with ordinary browser and device information used to deliver and measure advertising. We do not include your name, email address, pet's name, story, chat message, or uploaded photos in Meta advertising event details. A submitted inquiry is recorded as a lead, not as a purchase. Only after payment is actually received, our private studio dashboard may send Meta the paid amount, currency, website source, and pseudonymous order or browser identifiers through the Conversions API. This is used to measure advertising results and prevent a mere inquiry from being counted as a sale.

Sharing and selling

We do not sell your email address, inquiry details, chat messages, or pet photos. Uploaded images are stored privately and delivered through expiring access links. Information may be handled by service providers used to host the website, measure advertising, process payments, send messages, or deliver orders, and may be disclosed when required by law or reasonably necessary to protect customers, the business, or the service.

Retention and security

Discount lead and basic website measurement records are normally retained for up to 12 months after the last relevant interaction. Inquiry and order records may be kept longer when reasonably needed to provide a quote, complete an order, resolve a dispute, meet tax or fraud-prevention needs, or comply with law. The private studio dashboard is protected by a secure login and limited session. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask to access, correct, or delete information associated with your email, or object to marketing or advertising measurement use, subject to applicable law and necessary order or legal records. You can also use browser controls that limit cookies or tracking. We may need to verify a request before acting.

Contact

Use our contact page for privacy questions or requests. Include the email address used for your inquiry and, when relevant, the reward code so we can locate the correct record.